Positive approach helps the person with different spheres. Not to do without it and at communication with clients. The client or the potential buyer will much quicker agree to cooperation if from the seller or the manager blows as a positive. However not each person from the birth possesses a positive image of thinking. But if he wishes to work effectively with people, he needs to develop in himself positive attitude.
Exercises on positive communication with clients
The positive image can be created by means of simple exercises. However it is necessary to carry out them responsibly and systematically. Without constant self-checking it is impossible to change the installations which were formed for several years.
- The business card of each seller of goods or service is the voice. In this plan it is necessary to pay attention to such moments:
- intonations in the speech have to be soft and pleasant. For their training it is necessary to say working phrases houses as if all career depends on this client;
- speech loudness. For assessment of loudness of the voice it is desirable to ask acquaintances to give the response in this respect;
- tempo of speech. It is necessary to reveal the tempo of speech then to work on its adjustment. If there is not enough speed of the speech, tongue twisters and exact knowledge of goods will help. If tempo of speech too fast, it is necessary to give several minutes a day to exercise with extension of words, as on the old cartridge.
- Each seller has only half-minute that about him an impression was got. Therefore it is necessary to think up in advance phrases which will be said for contact establishment. You should not forget about phrases of a greeting and politeness.
- More than a half of success are caused by nonverbal signals. Carry out every day exercise which will help establishment of positive contact: become at acceptable distance from the alleged client, open palms, you look in the face, do not do locks of hands or legs, smile. The smile needs to be fulfilled constantly, it has to appear naturally on a face as soon as the client under review appears. The person has to feel that he is glad to be seen.
- The positive method of communication with the client is impossible at a negative power background. Before a meeting with the client it is useful to remember that the good mood and desire to communicate are an integral part of success.