AliExpress returns money after canceling of the order for the same card or a purse from which payment was made. Terms of transfer take no more than 10 days within work of the platform. Some more days are necessary for charge of means within the selected financial instrument.
On Aliexpress all conditions for consumer protection against unfair sellers are created. If the buyer received defective goods or the parcel was not sent, he can expect a full recovery of the expenses. In this case the dispute which is considered by administration of the site opens.
When it is possible to refuse the order without special difficulties?
If the seller AliExpress already sent a parcel, but you decided not it to receive, it is necessary to make access to the selling party. Probability that the transaction will be cancelled is very small. At adoption of the mutual solution the delivery will be cancelled, and money is returned.
It is possible to refuse the order after payment in certain cases:
- The order is not sent. It is possible to obtain this information in the section "My Orders".
- Delivery period expired, and the goods did not arrive. At such situation the dispute on violations of delivery time opens. If the parcel comes after the termination of terms, the buyer has the right not to pay purchase as clauses of the contract were violated.
- The goods of inadequate quality came. The received product can not match the description, the size, to contain less objects, than it is specified in the declaration. In this case it is possible to complain to administration which will make the decision in your advantage.
How does money at failure return?
The payment returns there from where payment was made. There are some subtleties which it is necessary to remember payment introduction methods when choosing. When using WebMoney, for example, money returns to the dollar account linked to a purse.
At payment with mobile through the Kiwi, means will not arrive on phone. When carrying out payment the system automatically creates a separate purse for the user. It is necessary only to pass to the corresponding page, to select the Forgot the Password item. The message will come with the code which will need to be entered in the respective field.
Difficulties do not arise also when using the cash card. It becomes attached to the account. Therefore even when changing a card of means will arrive on new. If it was blocked or cancelled, then it is necessary to contact bank for obtaining the sums.
Specialists recommend to check the Alipay settings surely. Money can return on this purse if you did not cancel automatic return to this system. It is impossible to display further funds from Alipay. But you can apply them at further settlings with sellers.
When the decision on a refund in favor of the buyer is made, the order is closed, means return within 10 days. Often it occurs in more compressed period. add to the specified time up to 5 days that the translation passed through payment service provider.