Online stores represent an excellent alternative to normal shops, suggesting to buy goods with home delivery. However sometimes after the order in online store the buyer changes the solution, and there is a need to refuse purchase. The operations procedure when canceling the order depends on specifics of work of shop and a stage of implementation of your order.
It is required to you
Instruction
1. Canceling of the order in online stores is made according to the 26th article of the Consumer Protection Law. It says that the buyer can refuse the ordered goods at any time before he received it. As a rule, the order of canceling of the order is painted on the website of online store. Visit the website where you ordered goods and look through the sections "Question-answer", "Order", "Procedure of the Order" and others similar. If you found the instruction how to cancel the order on the Internet, follow it.
2. It is the simplest to cancel the order during its forming when it is not sent yet. In that case on the website of shop in your section "Basket" click "Cancel" or a special icon for canceling of the order.
3. To cancel already issued and sent order, come into "Personal account" on the website of online store. Click "Cancel" or "Cancel the order" if such service is provided. After that call the manager of shop number specified on the Contacts page and report about canceling of the order. Specify number of your order. Number can be learned in "Personal account" or in the letter sent to your e-mail after you sent the order.
4. If the online store does not provide independent canceling of the order in "Personal account", contact administration of shop by e-mail which address should be specified on the website, or call phone manager. These ways are effective if your goods were not sent to your address yet.
5. If the goods already in path, at the same time payment for it are made upon receiving, you cannot cancel the order until it comes to you. When receiving do not open a parcel with goods and refuse it. The procedure of failure depends on that as well as where you will receive the order. Perhaps, you will need to write the application for return. Pay delivery of the order then contact the manager of online store.
6. If money is already paid for the order and the order is sent, repeat the procedure described in the fifth point. The seller is obliged to return money for goods within one-three working days. At the same time the cost of delivery will be subtracted from the order value.