When Internet access vanishes, it is important to define, where exactly there was a failure. Otherwise it is possible to be taken long, trying to eliminate nonexistent fault while actually the problem reason - absolutely other.
Instruction
1. Look at the network interface card. Whether the LED at the connected cable shines on it? If is not present, so or there is a break in the cable, or the equipment to which it is connected is switched off or faulty.
2. If the opposite end of a cable is connected to the router located at your place check whether someone switched off it, or whether pulled out from it a cable. Check serviceability of the most network interface card and also the slot of the router. If the last is faulty, rearrange a cable in next.
3. If the opposite end of a cable is connected to the equipment located at provider, call support desk and report the matter. Specialists will find the place of break and will eliminate it, or will repair the equipment. Or the consultant will tell you at once that at present on the equipment the prevention is performed, and will call approximate terms of its end.
4. If you just replaced the network interface card, and on new the Internet access is absent in spite of the fact that the LED shines, it is possible the fact is that the provider keeps account of the MAC addresses. Report the new MAC address in support desk, and soon access will be resumed.
5. The LED can shine, despite the lack of communication and if the equipment to which the cable is connected hung up. When using DHCP reboot then check whether it received the IP address automatically. If is not present, or reboot house router, or, at its absence, report about a problem to provider. After elimination of a problem reboot again.
6. If the problem did not disappear, carry out check of the router or gateway by means of the ping command. The situation when the equipment responds is possible, and all the same it is impossible to visit one website. Means, the fault is located further. Look whether correctly your ADSL modem is connected to a telephone network. And if you have not ADSL, but LAN, check whether the website of provider is loaded. If it is loaded, and other websites - no, perhaps, prevention (about it recognize by phone) is also conducted, or you just forgot to enter a license fee.
7. When accessing a cher of GPRS/EDGE/3G connection recovery quite often happens at a forced rupture of previous. In Linux or Windows use for this purpose, respectively, programmy KPPP or the regular software of the modem. In Symbian use being included in the package of delivery of this OS the Manager of Connections utility.