Users of social network ""Odnoklassniki"" often should face an input problem on the page, and to that there are several reasons. It can be blocked by the administrator owing to cracking by strangers, existence of spam or a virus. There are situations when the user himself deleted a personal profile, or forgot the login and the password. To restore the page in ""Schoolmates"", it is necessary to perform the corresponding operations.
Recovery of the page in ""Schoolmates"" after blocking by the administrator
The personal profile in ""Schoolmates"" can be blocked by administration in several cases:
- at identification of cracking of the page of the user;
- at violation of the rules of behavior on the website and conditions of the License agreement;
- at identification of virus threats.
If when cracking the account the user has an opportunity to restore the page in ""Schoolmates"" independently, then at violation of the rules of stay on the website the account is blocked by the moderator and only it can provide access to it. The evidence of blocking of the account by the administrator is the phrase ""is blocked for violation of the rules of use of the website"" which is displayed in attempt of an input by the user on the website.
Often the owner of a profile falls a victim of hackers and has no relation to spam sent from its page. If the blocking reason in it, but not in illegal violations of conditions of terms of service, then it is necessary to send the message to support desk with the detailed description of a problem. To restore the page in ""Schoolmates"" which was blocked by the administrator it is necessary:
- on ok.ru to follow the link ""contact support"";
- to specify the login of the account, a name, a surname, age, sex and the country corresponding to profile data in the opened form;
- to specify the e-mail address from a profile and e-mail for communication in the same form;
- select a message subject from the offered options;
- in the specially allotted field it is detailed to describe the arisen problem.
- After sending the message within two days the answer of the administrator with a further guide to action should come to e-mail for communication.
If violations of the rules of stay on the website was conscious, then the administrator will refuse to restore the page in ""Schoolmates"".
Recovery of the page in ""Schoolmates"" when cracking
With growth of popularity of social networks as means of communication and communication with Internet users, also the number of swindlers who for the purpose of own benefit hack accounts increases and use someone else's pages for spam sending.
If the page is cracked by the malefactor, then it will not be possible to come on it by means of the previous login and the password any more. It is possible to restore the page in ""Schoolmates"" after cracking in several ways. The first way, the fastest and simple, this use of a form of password recovery. The following operations are for this purpose performed:
- come on ok.ru and click on ""Forgot the password or the login"";
- fill fields of the appeared form (login, e-mail or the phone number), to enter the code which appeared on the picture in the respective field and to click ""continue"";
- verify the entered phone number with on what the profile as SMS the code will come to it is registered;
- to restore the page in ""Schoolmates"" it is necessary to enter the code received in SMS in the ""code from the message"" field and to click ""confirm"";
- think up the new password with use of digits, Latin letters and other characters, enter it in the ""new password"" field and click ""confirm"".
The reliable password should contain not less than eight characters including a combination of digits, letters and signs. At an input on the page it is necessary to enter the login and the new password, and access to the account will be resumed.
There is one more way to restore the page in ""Schoolmates"" after cracking, having undergone testing for recognition of photos of 5 friends. It is necessary in order that moderators could make sure that the owner of the account tries to change security settings and to restore a profile. If from the first attempt to recognize a photo of the offered friends it was not possible, then the second attempt is possible only in several hours.
If it was not succeeded to restore the page in ""Schoolmates"" in the ways stated above, then it is necessary to contact Support. For this purpose follows:
- pass to ok.ru and click ""contact support"";
- select category ""useful information"" with a subcategory ""another"" and click ""contact support"";
- in the opened form of access it is necessary to fill out required fields with the indication of personal data, to select the purpose and a subject of access, to describe a problem and to send the message.
On the specified e-mail address the message from moderators should come with the indication of the subsequent actions.
Recovery of an old profile in ""Schoolmates"
Sometimes the owner of the account in social network long time does not visit the page and when he decides to visit her, can not always remember the password.
In such cases it is possible to restore the page in ""Schoolmates"", using a password recovery method. For this purpose it is necessary to specify mobile phone number and after receiving SMS of the code to enter it in the respective field. After that it is necessary to think up and enter the new password, and access to the page will be open.
If the phone number changed and does not correspond to data in a profile, then it is necessary to contact for the help support, having in detail described a problem.
Recovery of the remote page in ""Schoolmates"
Quite often the user of social network makes a quick decision on removal of the account, but over time he tries to restore the page in ""Schoolmates"". Unfortunately, independently remote page is not subject to recovery, and in case of request from support desk the failure will arrive. In this case an output only one – to register the new account.