Presently there were it is unlikely people who are not using social networks. Someone only communicates with their help, someone does business. In case of bulk mailing of messages or invitations the account can be blocked for spam.
What is spam
Spam is undesirable messages, for example, uninvited advertizing, importunate zazyvaniye to join some groups and so on. Spam sending is serious violation of Regulations of the website and can lead to blocking of the user profile sending such messages.
If from your name spam is sent, then it means that malefactors could get access to your profile – learned the login and the password. If you can come into your profile on Schoolmates – immediately change the password (it can be done in the menu Still-> to Change settings-> the Password).
Why my profile is blocked
Your profile can be blocked for two reasons:
- on suspicion on cracking;
- for violation of the rules of use of the website.
How to restore access to the website
If your profile is often cracked, most likely, at you in the computer the virus was got. Update your antivirus (it is important!) and carefully check the computer.
If your profile was blocked on suspicion on cracking, you can restore it by means of the mobile phone or undergo testing, having correctly guessed names of 5 of your friends.
Pay attention that if you will not be able to recognize by the photo of all your friends, repeated recovery will be possible only in several hours.
If you fell a victim of malefactors, contact Support with the detailed description of a problem, having specified the following data of a profile:
- login;
- age;
- name, surname;
- country and city;
- link to a profile (or ID profile);
- phone number;
- e-mail address.
Pay attention that if you consciously went for violation of the rules of use of the website, the Support desk will not be able to restore your profile.
What to do if to you spam came
The earnest request, do not communicate with the users sending spam, even from the best motives – you risk to lose the profile!
The best that can be made when obtaining uninvited messages – to add the user who sent them to "black list" and to complain to administration of spam.
What to do when to friends invitations come to games which I did not send
ID is your unique identifier on Schoolmates. If you know the ID, it considerably increases chances that specialists of support desk will be able quickly to restore access to your profile
Perhaps, access to your profile was got by the third parties, and they sent invitations to your friends from your name. For the purpose of safety we recommend to you to change urgently the password from your profile on Schoolmates and the password from your e-mail.
There are two simple steps which will help you to prevent repetition of such situations:
- following the links on Schoolmates, always check an address bar of the browser. The website address always contains the domain odnoklassniki.ru (or odnoklassniki.ua). If the link conducts out of website limits – never specify on it yours the login and the password from Schoolmates;
- periodically check your computer the fresh version of the antivirus software.