Buying house furniture, we expect that it will be practical, convenient and will serve not one year. But sometimes it happens that as a result we receive goods of inadequate quality. Whether it is possible to return furniture to the producer or to shop if something does not suit us in purchase? Or it is necessary to be reconciled with shortcomings, abusing unfair sellers, and also themselves?
Instruction
1. Attentively study the contract of purchase and sale if it has been provided upon purchase of furniture. Quite often the seller states responsibility of the parties in the contract, including order of return and its condition. It is desirable to study the contract even before purchase commission to protect itself from defective goods or low-quality assembly.
2. Make sure also that the contract does not contradict the Consumer Protection Law. Making complaint and demanding to return money for goods of inadequate quality, refer to the corresponding clauses of the contract.
3. If the contract has not provided responsibility of the seller or the contract is absent at all, use the Consumer Protection Law for protection of the rights, previously having studied with its provisions concerning return of substandard products.
4. At the time of delivery of furniture to you to the house attentively and captiously examine it regarding detection of visible malfunctions. At detection of defects do not sign the document on acceptance of furniture at all. Report about defects in shop personally or by phone.
5. If defects of furniture were found not at once, and in the course of its operation, in writing demand to accept goods and to return you money, referring to Article 24 of the Consumer Protection Law and having specified the address reason. You can also demand proportional reduction of cost of furniture if you accept such option. Discuss the size of discount with the seller and if the agreement is not reached, attract to independent expert assessment. Make the statement or claim in duplicate – for the seller and for yourself.
6. At violation of production time of furniture or its delivery demand reduction of cost of works on the contract. You have the right also absolutely to refuse service and to demand to return you already paid money.
7. When the employee of shop flatly refuses to adopt the statement and to fulfill your legal requirements, ask it to write refusal in writing. In case of refusal take care of that the dispute was resolved by the manager or other official authorized to make decisions on satisfaction of claim on return of furniture. Remember that in the majority of disputable cases the law on the party of the consumer.