That paid attention to your complaint, and it is even better – took according to it measures, it is necessary to know how it is correct to write a claim as indistinctly made request usually just is not reviewed.
Rules of writing of a claim
In writing of this document there are certain rules:
- each claim has to have the so-called cap including claim name of a consignee if it is the company, firm, the organization, or Full name the particular person addressed to whom the claim goes;
- in the middle of a leaf the word claim registers;
- further the text of the complaint in which the concrete facts which caused it emergence have to be stated follows;
- in the lower part of a leaf the date of writing of a claim, and on the right – the signature of the originator with interpretation of his signature is put at the left (completely – a surname and initials);
- if there are additional documents explaining the maintenance of a claim they can be also presented in the form of applications;
- it is necessary for successful work on the document that its text was typed into the computer; if the applicant has no such opportunity, it is necessary that he was written by legible handwriting, without blots, spelling errors and corrections on the sheet A4;
- claims have to be accurately formulated, without excess reasonings, emotional estimates and insults of the one to whom a claim is made.
How do write claims for goods and a refund?
If you have remarks on quality of the acquired goods, you need to know how it is correct to write a claim for goods. For this purpose, having used the general scheme of drawing up the complaint, you have to issue its general part, and then to specify in contents specifically what goods and why, in your opinion, are low-quality. At the same time it is necessary to refer to the relevant articles of the Law About Protection of the Rights of the Consumer having specified when the goods were acquired.
If it is about foodstuff, and you kept the check of their purchase – it will be just remarkable. If it is about manufactured goods, footwear, household appliances, existence of copies of cash or sales receipts is obligatory. If you do not want to use these goods, it is necessary to learn how it is correct to write a claim for a refund. You have to specify not only those requirements to which, in your opinion, these goods do not answer, but also to formulate a reason for refusal of exchange on same, but being in working order. In a case with food products, you have the right to demand a refund, without any conditions from the trading organization.
If you did not receive high-quality service in shopping center, you have the right to write the complaint, but, certainly, it is necessary to know how it is correct to write a claim to shop.
It will differ from the previous document in statement of an essence of those problems which at you arose at visit of this outlet. At the same time it is necessary to enter a surname and the name of the employee to whom you have claims and also date and time (at least approximately) when there was a conflict situation.
The claim has to be addressed to the director (managing director) of shop, at the same time it will be quite good if you specify Full name the responsible person. If you have no such data, will be to specify his position enough.
Recommendations as it is correct to write a claim to bank, keeping the general scheme, differ a little as are the complaint to actions of financial institution. Here consultation of the expert is necessary.
Not always the conflict between the client and the organization comes to an end with long trial. Cases when measures for a claim are taken very quickly are frequent or the causes of conflict till its beginning are removed.
If the author of the complaint has no claims any more to the organization or the person to whom it was directed, he can refuse it. For this purpose it is necessary to know as it is correct to write refusal of a claim. It is worth noticing that it has to be formed together with the representative of that organization where the claim was directed. At the same time in its text motives of refusal and the reference to the relevant legal documents allowing to issue refusal have to be specified.
Both the claim, and refusal of it have to be made in duplicate, registered and presented in one copy with signatures of the bearer of a claim and the performer's representative.