Secret of successful communication with clients – the productive cooperation excluding misunderstanding and probability of emergence of the conflict relation that it is capable to affect not to the best reputation of either yours, or the company. His desire to buy from you goods or to use service is the main thing in a conversation with such personality. Besides, ideal it is possible to consider option when at respect for culture of communication with the client you manage to entice, so to say, him on your party and besides that he will be a regular customer, he also with pleasure will begin to extol your company.
Rules of communication with clients
The most part of information during communication, the person perceives, first of all, heard by means of a visual signal (it is transferred by your gestures, a mimicry), on the second place – tonality of a voice of the interlocutor, and the last step is occupied by what it is told in a conversation about. Therefore, proceeding from it, it is worth holding the recommendations of the correct communication which need to be applied if you wish that with clients you had the best interrelation:
- You watch the speed of the said phrases. Look for golden mean: fast pronunciation is only capable to distract attention of the listener, thereby he concentrates not on values of new information, and at your speed. In turn, it is important to remember, as the slow speech is capable to inspire nobody. And here since he had to expect cases when the interlocutor left angry on several minutes until his partner says a phrase entirely, met more than once.
- Work diction. Good dialect sated with professional terminology a lexicon is characteristic of the personality, self-assured, educated. Remember that you will not manage to convince the client if you resort to indistinct formulations, at the same time carelessly saying, to swallow of letters in each word.
- Your client just about will explode from rage and discontent? Have patience and give to it the chance to be uttered. Even, if he touched you with some words, it will be more reasonable if you keep silent, will not get into a dispute, adding fuel to the fire. Kind of it was heavy such minutes of aggression, but try to look to the interlocutor in the face, you do not take a look aside. Despite of everything, try to address it by name.
- Forget about "but". Sounding of this pretext later, any phrase, at the subconscious level of listening crosses out everything that was told before. Do you want to look convincingly? Then replace "but" on "however", thereby having emphasized smooth transition from one information to another.
- Empathy, discontent of the client. There is also it that its complaints to your services or goods are caused by usual lack of good mood. But even in that case we strongly recommend to keep self-control. You can write down what revolted it, and then to send the answer containing the detailed description of the reasons of the incident in written option. And even, if the client was mistaken, to ask for him forgiveness, at the same time having provided a one-time discount. You will show these the high level of the service.
- Age category of clients and etiquette of communication with them. You wish to attract persons to whom for 50, a toga focus their attention in words, connected with definition "cost" (for example, the guaranteed low price and so forth). If from 35 to 50, then – "health" (for example, eco-friendly). When age group 25 – 35 years, use everything that is connected about "success". It can be phrases like "popular status". Clients up to 25 years will be favorable to you, having heard: "motivating", "modern", "optimistic".
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