Communicative skills are formed since the childhood – communicating, the child learns the world around, studies interaction with others. Effective skills of communication help to come easily into contacts, to carry on an interesting conversation, to agree and learn a lot of new about the person.
Communicative skills of communication
Communicative skills are an ability of the person to come into contact with other people, it is correct to interpret their speech, behavior and adequately to answer. Skills of communication are important for a number of professions (journalism, psychology, trade, a pretense) and business where interaction with others acquires the status of art or skill of communication.
Formation of communicative skills
Speech and communicative skills of communication with people are put in the early childhood. Communication is important for survival of the person in society. Formation of communication is promoted by collective games and exercises on development of fine motor skills, visit of different circles. It is useful for the adults wishing to improve communicative skills to go to various exhibitions, actions, trainings and courses of oratorical skill.
Development of communicative skills
Improvement of communicative skills happens during all human life, always is what to aspire to. Versatily developed person is able to communicate with people on different subjects and if the subject for him is unfamiliar, he honestly admits it and will listen carefully to the interlocutor, supporting so a conversation. Development of communicative skills is practice:
- speakings;
- hearings;
- observations;
- training in professional technicians of negotiating.
Ways of improvement of communicative skills
How to develop communicative skills? Very first that it is necessary to make, begin to communicate more, literally to seek for communication, to try to listen to people, to observe as they change during the conversation (a mimicry, gestures, a pose). Reading of books on this subject and performance of tasks which are given by authors will be useful. Courses and trainings on effective communication help to fulfill fear of communication.
Training of communicative skills
The training on development of communicative skills is an opportunity in the safe environment to pump over skills of communication through games, performance of exercises. Such trainings are different, everyone can choose for the purposes. It can be a training for the diffident and constraining people dreaming to begin to communicate fully, there are also business trainings for beginners and already status businessmen where there is a training of business communication.
Games on development of communicative skills
How to develop skills of communication? As well as any other skill, time and attention is important to find, to practice and the result will not keep itself waiting. A game – the effective practical tool not only for children, but also for adults. Joint games on a prokachivaniye of communicative skills help to remove corporal clips, learn to feel the partner, to guess his mood. Examples of games on communication development:
- "Picture". Participants are divided into two groups, one of groups leaves for a door, another, discusses what picture they will represent – it have to be the known pictures of the famous artists. The leader calls participants of the second group and those have to guess a picture. A game teaches interaction, collective sharpness, trust and orientation on others.
- "Ship-wreck". A training of command unity, ability to communicate structurally. The ship-wreck situation near the desert island is modelled. A task of participants to distribute powers who, for what will be responsible. During the game, joint problems are solved:
- development of the island and organization of economy;
- adjustment of social life;
- setting standards, rules of cohabitation.
Exercises on development of communicative skills
It is better to develop and improve communicative colloquial skills in for a start in small group, some practicians it is possible to carry out together. Exercises on communicative skills:
- "Sketch". Two participate. Conditions are that it is necessary to choose a subject for dialogue, any, for example: colonization of Mars, whimsical client or partner. Before beginning dialogue it is important to register the conflict (for example, two argue about colonization of Mars, one is sure that it will occur in the near future, other skeptic also claims that it is unreal).
- "How are you doing?". Exercise on communicative flexibility and competence, is suitable for group in 10 – 15 people. The leader revolves and asks participants a question: "How are you doing?". A problem of everyone it is original, unusual, non-standard to answer a question and the answer has to differ from all previous, told by other participants. Those who answer with usual offers – leave a circle, so proceeds, there will be no winner participant yet.
- "Conversation through glass". Working off of nonverbal skills of communication. The group is divided into couples. In turn, each of couple tries "to tell" something without words, for example to call in movie theater, to go to an exhibition of impressionists, to sunbathe or help to make something.
Skills of effective communication
Skills of business communication – the necessary instrument of business. The success in negotiations is reached due to skill, charisma, self-confidence and knowledge of people's psychology. Seldom, when by nature the personality is allocated with abilities to effective communication, but skills of communication can be developed, it is only worth being set by such purpose and persistence on its achievement.
Skills of communication with clients
How to improve communicative skills? Conducting business negotiations demands big concentration and preparation. Skills of communication are acquired gradually, one of important tools is observation of those who already achieved success in communication with people. Communicative skills for successful communication with clients include:
- patience;
- attentiveness;
- tactfulness;
- lack of "water" in a conversation, only on business;
- ability to convince;
- excellent knowledge of products of the firm, production;
- positive spirit;
- ability to get out of the difficult, unexpected situations;
- time of communication has to be limited;
- ability to read emotions, a condition of the person.
Formation of skills of telephone communication
Development of skills of communication the important direction for people of the scientific and business environment. The pumped-over communicative skills play a large role in telephone negotiations when at the first conversation it is necessary to leave about itself a favorable impression. Telephone communication assumes following to certain rules and etiquette:
- favorable time for calls with 8.00 – 9.30 morning, 13.30 – 14.00 and after 16:00;
- after three beeps if the subscriber did not take the call, it is better to call back in other time;
- the speech has to be accurate and clear therefore it is necessary to train more voice skills: timbre, tone;
- the emotional spirit has to be benevolent, you should not make calls in bad mood;
- attentiveness and politeness at a conversation.
Books on development of communicative skills
Patrick King "How to improve skills of communication" is a book best-seller from the American director and the screenwriter will help to pump over communicative skills, to change toxic destructive installations and habits at communication with other people. Other useful books on development of skills of communication:
- "How to talk to anyone" M. Rouds. Many people have difficulties at communication: fear to begin a conversation, lack of confidence and a low self-assessment. The author pays much attention on overcoming all these psychological barriers in himself.
- "I hear you through. Effective technology of negotiations" M. Goulston. It is beautiful and convincing to speak to draw to itself attention of the interlocutor is an art, and ability to listen – aerobatics. People love when listen to them, and are grateful when their interlocutor sincerely and with interest listens to them, and in reply they will listen to you with big pleasure.
- "Communication secrets. Magic of words" J. Borg. Very often the person in the speech uses words which "stuck" to him and wander from a conversation in a conversation, it is possible to determine by these words that for the personality before you. It is important to begin to trace the speech and to be at the correct loss for words for communication. In the book there are a lot of practical exercises.
- "Conversation in essence. Art of communication for those who want to try to obtain the" S. Scott. The author teaches constructive skills of communication and urges to refuse an idle talk during which time and energy are wasted.
- "Never eat alone. And other rules of networking" K. Ferrazzi, T. Rez. The book is written for businessmen, but will be useful to reading and general public. The author learns how to develop communicative skills at the adult and to build up the constructive relationship with surrounding people by means of the checked step-by-step strategy.
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