Whether you tried to apologize when offended the person? Difficult and hard, isn't that so? And to tell a banal word "excuse" no more than five seconds are required. But there are cases when this word becomes a little. If the conflict serious and the banal words of forgiveness and apology is not enough, then it is necessary to resort to other receptions and methods.
It is required to you
- Book ""Management of the conflict. New technologies of decision-making in conflict situations"", V.A. Svetlov, 2003.
Instruction
1. Try to concentrate and analyze all your last actions: what was made not so, than could offend? The simplest method is to put itself to the place of the person offended by you. If you look at the event from his point of view, it will be simpler to you to estimate an own act, so and emotions of the person whom you offended.
2. Further it is necessary to decide on the strategy of your behavior. First of all the person has to see that your repentance is more sincere. It would be also quite good to understand what you are guilty of. And after it it will become clear by what methods you will achieve forgiveness.
3. To mention the deepest notes in soul of the person, tell it that you regret for what occurred. Tell it of the importance of your relations. Tell that it is very expensive to you, and you do not want to lose it. Well and, undoubtedly, point that really understood in what you were wrong.
4. Never ask the question "how to me to make amends?". It is an absolute failure. Usually questionsmeanthat the fault is not understood by you, time you do not know such how to expiate it.
5. Do not try to buy the person the words "let's note reconciliation". It can also cause negative emotion and trust will be lost. Mistakes to recognize unpleasant, but it is useful.
6. Remember — it is necessary to promise nothing. If you are not able to keep this promise, then you will not be believed in the future. It is a trap. Do not come across in it. You realized the fault, are ready to correct all event and to start the relations kind from scratch — here on what it is necessary to focus attention.