Conflict situations arise continually. Ability to resolve the conflicts – valuable quality. But it is possible for it and it is necessary to study. The cause of the conflict between people one. This collision of interests. For example, if mother asks the daughter to descend behind bread, and the daughter should run urgently at cinema. The interest of mother – to receive bread roll, the interest of the daughter – not to be late for a session. Collision is inevitable. How it is possible to resolve such conflict? Ways two: constructive and not constructive.
Instruction
1. Not constructive way. At such way of resolution of conflict, one of the parties concedes. That is wins in such situation only one. Whether it is necessary to say that other party at the same time experiences extremely negative experiences? If this way is applied at solution to the conflicts in family, then it unambiguously negatively affects formation of character of children. Where parents inhibit desires of children, they grow up, either passive, or aggressive. In the same place, where parents constantly concede, children grow up egoists and at them there takes place socialization process more difficultly.
2. Constructive way. Resolution of conflict when all are the winner will be more faithful. Such way assumes development of the situation according to a certain scenario. It includes several stages. * for a start it is necessary to clear a situation. Each conflicting party (and them maybe a little) has to state what it wants or does not want that is important for it and what difficulties at it arose. It is necessary to do it not in an accusatory key (you always ignore me), and in a look "I - messages" (I feel that my words are not heard) Other participants of the conflict actively listen. That is sound those requirements, desires and difficulties which are experienced by other party. * collect offers. The offer which will suit all participants of the conflict will be the most successful solution to the conflict. * decide how this decision will be carried out, that is, detail it. Distribute obligations for its performance. The constructive solution is the best exit from the conflict. Everyone heard opinion of another, was listened, there were no negative emotions and good relations remained.