Collision of opposite interests always leads to emergence of a conflict situation. The family, friends, colleagues, neighbors, even strangers – from these groups can be given up any representative a dispute or a quarrel. As a result the spoiled mood, a negative, a stress. A part of the conflicts can be avoided, and here not to hide and not to disappear from some. It is necessary – to settle one. It is possible to solve the arisen problems in different ways depending on situations.
Instruction
1. The bases for the family conflict can become: - household problems; - financial difficulties; - fatigue; - age crisis; - personal conflict. How to behave in similar situations. Calm down, cool down. Walk down the street or suggest to drink to the opponent on a tea cup. Quietly state the claims, listen to opinion of others. Discuss why the problem ripened, reveal a source. Usually grain of contention is far more deeply, than, for example, the discontent of the wife with a sit-round gathering of the husband in a garage with friends is simple. Look for a compromise, talk. Do not put a problem away for later, do not lie, do not exaggerate. To understand each other, it is necessary to be extremely frank. Together find a way out of this situation which would suit both. So the financial problem can stop being ""biting"" if spouses find where to save and reduce senseless expenditure.
2. If the conflict arose with the girlfriend or the friend. Having been sure iron of the correctness, reason "attacks". Maintain pauses that friends heard everything, but not scraps of your thoughts. You give examples, you ask response to your arguments. Control negative emotions. Constrain yourself, you do not pass to insults and causticities, it not only will not solve a problem, and on the contrary, will aggravate a situation. Realize that you and your friend or the girlfriend, is two personalities with the tendencies and characters. Well people cannot be identical if relatives are dear to you, accept their such what they are. Talk, look for a compromise, do not try "to extinguish" a quarrel, sooner or later it will erupt again.
3. The relations in collective sometimes bring to impasses, lead to decrease in working capacity and an aggressive situation in a workplace. Most the management of the organization should worry at emergence of the conflicts. Therefore at settlement of problems with colleagues, the third party, the judge is simply necessary here, so to speak. The chief – the person interested not in correctness of one of employees, namely in elimination of "center" of contention. Never concern personal qualities of the opponent, carry on a talk only about the arisen disagreements. It is necessary to get out of the situation the winner or the loser adequately, otherwise you risk to pass for the gossip. Do not entangle colleagues in the conflict if contention between you and one person. To the contrary, if the situation concerns all team – discuss it collectively. Do not run from problems. Do not try to reconcile if someone is really not right, and you do not want noise. It is not the best option of behavior and not a method of the solution of problems. Talk to "offender" only on working questions, keep a neutrality. Be quiet, reserved and attentive, fix each word by a detailed argument. Prove the point of view and predict an outcome if your position is not accepted. Draw the attention of the administration to the developed atmosphere. Peculiar "referee" has to take measures for settlement of the conflict fully. Otherwise "farewell corporate ethics".