As we know, business communication serves as means for achievement of any common goals. It is the regulated operated multidimensional process of interaction of participants directed to achievement of almost favorable results. Business communication distinguishes readiness for establishment and partnership development for long-term and mutually beneficial cooperation from other types of communication.
The etiquette, that is rules and norms of business communication, in the different countries, language and cultural traditions, to some extent, naturally differ. However some common features nevertheless can be marked out.
The basic rules of business communication are universal for all in the slightest degree the civilized people seeking to achieve advantage with combined forces.
Regardless of the features determined by types of business communication and details of a specific case, participants of business communication should show:
- punctuality;
- correctness and politeness;
- respect and goodwill;
- ability to listen;
- literacy (at least clearness) oral and written language.
Such approach to business communication provides the most favorable results of joint activity and normal working climate.
Rules of business communication by phone
Modern business communication is impossible without use of phones and/or different types of Internet communication.
(And other similar means with a possibility of audio of transfer and perception) it is necessary to prepare for a conversation with use of phone in advance. It is necessary to think over and prepare carefully questions which need to be set, to specify time frames, dates, names and other concrete moments of the discussed questions. Business conversations by phone should not be too tightened. If you need to agree about more than three questions, it is better to divide into 2 or more subjects a separate talk.
Rules of modern written business communication, though underwent certain modifications in connection with development of the Internet, nevertheless for well-mannered people remain, in general, invariable. Ability to conduct business communication by means of correspondence (though in a traditional view with paper envelopes though by e-mail though on a messeger), ability to comment on business articles and also to answer questions of partners and clients – an important indicator of business level of the employee.
Each written address has to be nominal and personal. Letters need to be signed with a name of the performer. In the letter there have to be contact information for feedback.
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