The etiquette and the culture of business communication is rather various set of conventions with which it is just necessary to reckon to avoid awkward situations. If you follow elementary rules of speech etiquette and the culture of communication, you get advantage in any life situation, without speaking about conducting important business negotiations.
What means to follow rules of speech etiquette in communication?
For a start, it to have the high level of ability to communicate in the business world. What means by itself:
- Art to inform of the thought, expressing clearly and intelligibly, including publicly.
- Ability to listen. Besides, it is correct to understand the idea introduced by the interlocutor.
- Ability to objectively perceive the partner, despite of the differences existing between you.
- Possession of skills of forming of the relations with people, whether it be partners, colleagues, subordinates or administration.
- The ability is effective to interact with the interlocutor on the basis of mutual interests.
The result of the business communication built in the best traditions of speech etiquette is not only something material: the signed contract, the agreement, closing of the transaction. Much more important feelings which people after business negotiations will leave. Thanks to ability to communicate, your interlocutor will have certain emotional color from your meeting. Words will be forgotten, but the emotions experienced from a meeting with you, your interlocutor will remember for a long time. Often they – a basis of further cooperation.
Indicators of culture of speech communication in the business world are:
- your lexicon – what it is richer and more various, the brighter, more expressively and more precisely you can give your idea. What less conversation with you tires the listener less with, that it makes a bigger impression;
- your dictionary structure – slangy, "strong" (abusive), obscene words are excluded at all. Otherwise you will make an impression of the narrow-minded and stupid person;
- your pronunciation – if your speech is painted by strong accent, try to get rid of it as soon as possible, having taken several lessons of the corresponding expert;
- grammar – the culture of communication and etiquette demand observance of the general rules of grammar. Besides, it has to is necessary to consider some specific features, for example, the central place in business language to be taken by nouns, but not verbs;
- the stylistics of your speech – the mandatory requirement of speech etiquette in business communication are existence of good style of the speech. First of all this lack of excess words, filler words, competent order of phrases and phrases, inadmissibility of commonplaces.
Here several recommendations of holding business conversation:
- Preparation – the beginning of result. Business negotiations often are the only opportunity to convince the interlocutor to cooperate with you. Be fully equipped, be carefully prepared for them. Consider that you want to tell and what to hear in reply.
- The culture of communication assumes that a conversation there begin guests, but the etiquette of speech communication defines that a business part is conducted by host.
- During the business conversation be quiet, reserved, friendly.
And, of course, you should not forget about documentation. Documents are a part of the business card of any enterprise, whether it be the letterhead or just note paper.
Speech etiquette in written communication
As there is not always an opportunity (and need) in oral communication, communication written in which it is also necessary to observe speech etiquette comes to the rescue. All documents have to be made not only competently, but also it is legally correct. The main point should be stated clearly and specifically, to follow the rules of the address at the beginning and the correct termination of the document. If "papers" are ideal then the opinion on the director and his workers will receive an additional bonus. And it will serve good service in the solution of any question.
It is important to remember that the culture of speech communication gives in to development and education in the course of social and psychological training. Therefore even if today you not perfectly know etiquette of speech communication, all is reparable!
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