The modern world cannot be presented without exchange of information. Communication is a basis of any relations. Especially if these relations concern the business sphere. However at collision of various points of view it is extremely difficult to avoid various conflicts. If it is the conflicts in the business sphere. Why they arise and how will learn to look for compromises in communication with partners? We will also try to solve such extremely important question.
What is the business conflict?
The conflict is always collision of interests, the purposes or motives at which any of the parties does not wish to recede. The business conflict is a specific collision which arises only in the professional sphere. Usually it occurs at negotiations or various meetings. The conflicts in business relations have several versions:
- The purpose of such collisions is achievement of any concrete advantages and results.
- Their purpose – usual, with anything not the connected emotional discharge. In business communication the second type of the conflict almost does not meet.
- Have creative character.
- Are destructive and often are beyond moral ethical standards.
Causes of the business conflicts
The causes of the conflicts in business communication are various. Any of them represents disagreement of two and more parties owing to which they cannot satisfy the requirements. The difference of desires, the purposes, motives or infringement of someone's interests always bears destructive character. It is the best of all to manage to prevent this collision, than to try to restore balance after the incident. In business communication it is accepted to consider the conflicts of two types: constructive (or objective) and destructive (subjective).
The causes of the constructive business conflicts in the organization, firm or company can be the following:
- different ideas of employees of ultimate goals of activity;
- different I.Q. and formations;
- lack of financial or human resources;
- adverse working conditions;
- discrepancy of the rights and duties or their wrong distribution in collective;
- the inability of colleagues is correct to build communication with each other.
These reasons lead to the fact that the business conflicts in collective called constructive, happen to regular stability. Their elimination, first of all, means disposal of the reason which led to disagreements. Besides, permission of the business conflicts such will allow to improve labor productivity, and further will lead to development of labor collective and the company in general.
The destructive conflicts in the business environment are born thanks to the subjective reasons:
- incorrect policy of the management of the organization for collective;
- psychological incompatibility of colleagues in one labor collective;
- intrigues of certain persons which purpose is advance of own interests.
Such conflicts is extremely unpleasant and consequences for business communication can be very deplorable. Lack of working mood, decline of forces and spirit, formation of an image of enemies acting through other colleagues, hostility in collective and the unhealthy competition instead of coordination. These are some examples of consequences of the destructive conflict. That it did not occur, prevention of such collision would be the best option. However if an incident already occurred, then it is important to manage to stop it.
Management of the business conflicts
Psychologists recommend to carry out resolution of conflicts in business communication in several steps:
- In order that the conflicting parties adequately assessed a situation it is necessary that they asked the following questions:
- how do I understand this problem? What led to emergence of the conflict?
- how does my opponent see this problem? In what, according to him, the cause of conflict?
- in what questions do we disagree with the opponent and in what we are unanimous?
- Both partners have to define what actions of each other they consider unacceptable and also to find the purposes for the sake of which the conflict needs to be finished.
- Also both clashing have to define that both of them need to make to resolve the conflict. What of ways which they chose, causes in them content.
After the analysis of the matters and making decision on a way of an exit from the conflict both conflicting parties have to realize this way. At the same time it is important to explain that to remember a situation which caused disagreements and again it is impossible to scroll in the head categorically.
It is completely almost impossible to prevent the conflicts in business communication. But if each of the staff of the company takes for the rule to watch that disputes and disagreements were solved at once, many problems will manage to be avoided.
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