Correspondence is a major component of business etiquette. People study the basic rules of business correspondence at special courses. This skill at the staff of the company promotes increase in turnover of the enterprise, establishment of strong communications with partners and consumers, improvement of interrelation between various services, etc. Let's try to designate some most significant moments of this business.
Types of business correspondence
classification of correspondence of the enterprise is the cornerstone. Experts allocate:
- trade agreements;
- letters with gratitude;
- apologies;
- congratulations;
- inquiries and requirements;
- condolences.
All of them have the nuances, however, there are also general rules of conducting business electronic correspondence.
Features of business correspondence on the Internet
- The file needs to be signed with the letter always that it was clear who the sender.
- Specify surely a letter subject, otherwise it can get to spam, and the addressee will not receive it.
- If you attach the file, then at least shortly specify in a body in what a message essence.
- Begin the text with a greeting, and at the end do not forget to say goodbye, specify the contact information. The address to the addressee can begin with words The road + a name and a middle name (name), Respected + a surname (name, a middle name) - depending on degree of proximity of correspondents. The words dear, madam, mister, deputy director, etc. it is not recommended to reduce extremely. Otherwise the recipient will be able to think that you not really respect him actually. It is necessary to finish the business letter, in a few words blagodariv the person for attention or cooperation. And further expression is put: Sincerely yours... or Yours faithfully, …, etc.
- If you write the letter, without attaching additional files, its structure has to be is as follows: the introduction, the text of the letter, a politeness formula (yours faithfully, best regards, your obedient servant, etc.), the signature, a contact information (they in many electronic post systems are exposed automatically), applications.
- If the letter very important, it is possible to tell in addition the addressee that you sent it — according to ICQ or Skype, the Sms or phone call.
- If long there is no answer, the reminder on itself to the addressee is allowed by the repeated letter, phone call, SMS or a different way.
Bases of business correspondence
Rules of registration of business correspondence do not welcome use of a slang, prostorechiya and dialect expressions. Use of professional terms is possible if it is known that the addressee has the same professional knowledge, as you. The good literary language, correct tone, unambiguity, a water minimum, fast transition to heart of the matter - on it are also under construction bases of business correspondence.
In informal business correspondence monosyllables and reductions are quite often used: thus the impression of warmth, close acquaintance and mutual sympathy is reached. Adjectives goodhearted, sympathetic, fine, amazing are, etc. quite admissible. They show that fact as far as the author the letter is objective or subjective. Rules of business correspondence do not assume the address on you even if the mail is preparing for the closest acquaintance.
Depending on whether you know as it is correct to conduct business correspondence, the fate of transactions of the organization and a possibility of its further development in many respects depends. Therefore this skill each professional employee of the company surely has to seize.