On AliExpress the system of rules for sellers is developed. It concerns observance of terms, logistics, interaction with buyers. For determination of level of reliability of the seller it is possible to get acquainted with its rating and responses.
AliExpress quite actively works with sellers. The set of rules for which violation it is possible to receive not only a warning, but also the ban is developed for them. On them the seller has no right to violate the rights of vendors, buyers for intellectual property. He should execute all orders in accurately established periods. Under a ban there are false transactions, dummy sendings parcels and other actions which are not provided by regulations.
In rules it is said also that the party offering goods should give the most exact description of goods. Application of false data for increase in sales level or emphasis of attention on the shop is not allowed. All products should be in working order and not have risks of infliction of harm.
Work with sellers concerning observance of terms
If for any reason the buyer cancelled the paid order, until sending a parcel the seller has an opportunity to contact the second party for negotiations. It is given the chance to cancel the order, in this case money in full returns to the account of the buyer. However the selling party can refuse to the consumer, having continued to fulfill the obligations.
After confirmation of sending a parcel the period of the promised delivery begins. During this time the receiving end should receive goods and confirm it. If terms come to an end, but confirmations did not act, then the seller should contact the second party. If necessary the term of protection of the order lasts if the goods were not received.
Logistic work
On AliExpress, rules are set:
- The seller should use only those mail companies which assign the international track numbers.
- The way of sending should correspond to that which was selected by the receiving end.
- When filling the consignment note it is necessary to register original data.
The platform reserves an opportunity to limit sending small parcels to the seller if he for the last month had two or more disputes because of the expiring protection term.
The bans for the seller
Deviation from implementation of the obligations, dummy sending are equated to fraudulent actions. It is impossible to underestimate considerably goods cost to get to the TOP. Wrapping of rating, overestimate of cost of sending and placement of goods without a real possibility of its purchase is forbidden.
There are also other areas of work of AliExpress with sellers. Practically all of them are directed to increase in safety of the transaction and maintenance of rating of the reliable platform. For determination of reliability of the seller pay attention to the negative reviews and the rating of sellers.