For various reasons sometimes there is a wish to return just bought game, but there is not always such opportunity. The possibility of return is present at service of game distribution Steam, but under certain conditions.
In what cases it is possible to return money?
Practically in any. A game could not approach under characteristics of the computer (hangs or does not join at all). Perhaps a game did not meet your expectations or it was not pleasant at all – the reason of return does not matter. The main condition to which the administration of Steam adheres – the user should return a game at most in two weeks after purchase commission, and time online spent directly in a game should not exceed two hours.
But even if these conditions were violated, when giving official request in technical support service with the argument of the request, there is a probability that return will be issued.
It is possible to request a refund not only for a game, but also for separate content (DLC), but only if it was not activated and used irrevocably (for example, consumables or boosters for increase in experience).
Money returns on the specified attributes within a week. If for any reason of Steam cannot make a transfer, the spent funds will be fully transferred to balance in the system, further they can also be spent for acquisition of games.
When does not money return?
Despite almost boundless loyalty to users from administration of Steam, blood it is possible to return not always. First, the administration has the right to refuse a refund if the traditional rule of 14 days from the moment of purchase was violated and those two hours in a game. Support considers such situations in a special order, and payment of the spent money is made not always.
Secondly, it is possible not to expect compensation of the spent means if a game was bought on a third-party resource. There is a huge great number of intermediaries who sell activation codes for Stim. But if you got a key out of the system of Steam, the possibility of return from administration is not considered in principle.
Also the players abusing vulnerabilities of a game (cheaters) in case of their blocking should not expect a refund. If the security system of service (VAC) banned the account in a game, the refund is not provided.
In addition to games in Stim the wide range of other content is provided (it is possible to acquire movies, music or the software). Function of return does not extend to media products, movies and music in principle cannot be returned, except cases when such content is included in the package of DLC and is not an independent product.
Certainly, you should not be fond of returns. Yes, some games can quite be evaluated and even to pass in traditional two hours. But it does not grant the right to use services free of charge. If the player awaking it is noticed in return function abuse, most likely to it will limit a possibility of its use.