The Dom.ru provider is guilty the disgusting attitude towards the clients who decided to terminate the contract. It consists in exposure of not existing debts to the left clients, requirements to repay this debt and the subsequent sale of a debt to collectors. This instruction will help you to save nerves if you get into such situation.
Instruction
1. So, you decided to terminate the contract with the Dom.ru company. The first that you should make is to go to office of the company to write the application for termination of the contract. Perhaps, you will spend there not one hour. After that even minutes the 30th operator will persuade you to think again. Have patience.
2. Fill out the application form on termination of the contract. The operator will tell you what under the terms of the contract you will have to pay 10 more days from the moment of filing of application. After she adopts your statement she is obliged to issue you the receipt with the painting and date of filing of application. Surely take it and save! It is very important! Also not superfluous will be to ask to make the copy of your statement with your signature, date and the signature and interpretation of a full name of the operator who adopted the statement. It is necessary store not less than 3 years (term of limitation period) the receipt and the copy of the application.
3. Wait agreed 10-11 days and pay all debt on personal account of Dom.ru. Surely save the check, and pay with the cash card even better. It is the best of all to scan the check on the computer at once, and the original to clean the dark dry place that it did not fade over time. In case of payment by the cash card you will be able to demand from bank a statement of the account, and in this case you do not have need to store the check.
4. If everything went according to the bad script, then in few months to you on the cell phone SMS will begin to come with the requirement to pay a debt in Dom.ru. Call there it is usually useless, it is necessary to go to office and to understand, demand an extract on personal account, to show the receipt of filing of application. But also it can not help in a type of a total mess with document flow of this company.
5. If the visit of office of Dom.ru did not bring results, and SMS continue to go, then after a while (approximately in half a year) your debt will get to the collection company. Further SMS already from them will go, and the amount of debt will grow approximately by 1.5 times. Despite threats of court and the inventory, are afraid is not necessary. All necessary documents confirming lack of a debt are available to you
1. Your application for termination of the contract.
2. Card statement or check for payment.
3. Extract on personal account from Dom.ru.
The copy of these documents needs to provide to collectors, most often it enough digital copies scanned on the computer. After that your adventures most likely will end.