Communication with unfriendly people can cause not the most pleasant impressions. However often to do it happens it is necessary, for example, on work or in any conflict situation. Correctly to communicate with such people, it is necessary to follow some recommendations.
Listen to the person
Communicating with the unfriendly person, behave quietly. Try to find out that he wants to tell you, perhaps, his behavior is justified and has under itself the basis. Some people are inclined to transfer own problems to a conversation with other people. Such behavior, in fact, is irrational, however it, as a rule, is peculiar to many people. Most often it occurs at a meeting with strangers whom others emotional wellbeing does not worry. They with ease vent the discontent on interlocutors.
Existence of prejudices and hostility, for example, racial, professional, etc. can be one more cause of not friendliness. Such people, as a rule, are stubborn in the views, it is difficult to overpersuade them in falsehood of defended positions.
If you feel that it will not be possible to overpersuade the person and the conversation with it can develop into the conflict, stop a conversation.
Calm the interlocutor
Having listened to the person, pay attention to his further speech. If it develops into insult, politely, but surely ask it to stop, having told, for example, "Your behavior is not appropriate" or "There is no need to show such roughness". Try to keep calm, do not show aggression and you do not fly into a rage, it will lead only to forcing of a situation.
Do not try to disprove the words of the interlocutor at all and do not offend him in reply, such actions will give boomerang effect.
Find out the true reason of unfriendliness
If, having listened to the person, you do not understand the reasons of his behavior, prolong a conversation in the same vein. Lead it. Such people, as a rule, are too impulsive, for the report of the thoughts they often resort to rough formulations. If his answers are reasoned and rational, perhaps, it will be possible to resolve a situation quickly. Anyway, try to return a conversation to the constructive course. It is difficult to communicate with some unfriendly people because of shortage at them the correct skills of behavior. They, as a rule, sincerely do not understand that they are rude to interlocutors. In such cases there is no nothing else left how to tell directly that they are too rough.
Do not gossip
On a conversation with unfriendly people the talk about it with someone another can negatively affect. You do not speak about behavior of such person with strangers and acquaintances. Nobody loves gossips about himself, and discussing such people, you only grant them the right to communicate with you more rudely. If you with someone speak about this person, avoid sharp formulations and be limited only to stories about that, your conversation how exactly proceeded.