Any communication is one of life components. Process of communication has to proceed normally and result in the expected results, especially in business where ethics of business communication is applied. It teaches us to be more tolerant to each other, to interact most actively and fruitfully also to many other. It is undoubted plus for competitiveness of the organization. Minus is the fact that everyone is inclined to put the ethical standards which are formed of the got life experience, education, etc. in a concept of ethics of business communication. If not to interfere with it in any way, then such ethics of business communication can result in absolutely unpredictable result.
How to allow the head an ethical dilemma and to motivate people on knowledge and observance of ethics of business communication of the organization? For a start, it is necessary to understand that ethics of business communication represents. First of all, it not only certain moral principles, is the whole complex of the ethical postulates accepted in the business world of the standards of behavior uniting business obligation, respect, tactfulness, justice, responsibility, etc.
Then to define, are how necessary in your organization of knowledge and respect for culture and ethics of business communication.
It is known that in any group activity it is possible to call type of the developing relations a certain cooperation in which ethics and psychology of business communication plays one of the major roles. Nevertheless, it does not prevent most of employers to believe that ethics and etiquette of business communication between the staff of THEIR organization does not influence its economic indicators in any way.
And still, experience of many companies proves that when the basic concepts of ethics of business communication are actively promoted in collective, people begin to change not only on the relation to each other, to the management and partners, they become better for all people around. As a result they carry out the labor duties more effectively and do not spend working hours on an empty tea drinking. Looking back at experience of others, the above-stated employers give a task to create the Corporate code, to register fundamentals of ethics and business communication in it and to acquaint with it each employee. At the same time forgetting that more often again accepted worker signs documents without reading contents. Therefore culture and ethics of business communication in this organization and remains the text on the sheet of paper.
As change of the interpersonal relations, by implementation of ethical standards and improvement of economic indicators, it is possible to apply such scheme:
- to all employees, without fail to give an instruction ethics and psychology of business communication between employees of the organization. The unity of ethical and ethical standards strengthens a social organism of the organization, teaches the correct interaction;
- to give to employees who in an internal order communicate with partners of the company an instruction ethics and etiquette of business communication with third parties. This instruction influences the relations with partners, positive permission of disputable situations, the number of the signed contracts, etc.;
- to give to employees whose work is connected with frequent telephone negotiations an instruction ethics of business communication by phone. Telephone negotiations very strongly affect image of the company, also, they as well as internal communication influence the relations with third parties, potential clients.
Information in instructions has to be stated briefly and clear. They should be given out under painting, and when carrying out certification of employees to carry out an inspection on knowledge of ethics of business communication. Or on any corporate holiday to hold the comic competitions revealing the same knowledge. Thus, there is a confidence that employees precisely know fundamentals of ethics of business communication and moreover, observe it.
There is a lot of options, the main thing that there was desire something to change. But, as the person cannot be programmed, he cannot be counted it is necessary only to motivate that he wanted to make what from it is required. So, look for the option, and you surely will find it!