Disputable situations arise in real life continually. The Internet space is not an exception, especially if it is about protection of the rights. Buying goods on trading floors, buyers often argue with sellers who are for hundreds of kilometers. The website AliExpress is one of such sites where you have an opportunity to assert the rights by means of opening of a dispute. About how Ali solves disputable situations, we will tell in material below.
The dispute on AliExpress is, in fact, the only protective tool of the buyer. Topical issues - as the dispute on Ali is organized as it is correct to conduct it at the end not to be left both without goods, and without money - it should be taken into account before purchase is made.
For a start we will get acquainted with a concept of a dispute. At commission of purchase on AliExpress the money is transferred to the Internet site, but does not pass directly to the seller. Transfer of means to the seller is possible only when the goods are received by the buyer, and the order acquires the status ""is complete"".
If the goods are not received by the buyer or have unsatisfactory quality, there is an opportunity to open a dispute for presentation of claims and a refund. If the seller agrees with all arguments and proofs, then the dispute and the order are closed, means about AliExpress return to the buyer.
If the seller does not agree with the buyer, then moderators of Ali, speakers as judges are connected to process of a dispute. They decide destiny of money, finding out which of the parties broke the contract.
Opening of a dispute on Ali
If there is a need of opening of a dispute, then the buyer needs to view the list of orders in a profile, to select necessary and to click with the inscription ""open a dispute"". In the graph ""the expected solution"" there are two options:
- return of goods and means. It is provided that the buyer will send goods back to the seller, paying transfer.
- only a refund. Means will return to the buyer in a full size.
Further dispute conditions are filled, proofs in the form of a photo or video are attached. Then within 5 days the seller should or agree with the buyer, or is not present, having proposed the solution. If this solution suits both parties, then the dispute is closed.
Sellers, as a rule, propose several solutions, only that the buyer closed a dispute:
- return money through PayPal;
- resend goods;
- convince that the goods precisely will soon come, so they checked on the mail websites;
- reject a dispute, having offered the zero sum of compensation.
On one point the buyer as tricks of cunning sellers practically in 90% of cases leave the buyer without money cannot agree with them.
Also sellers begin to correspond willingly with the buyer, persuading and convincing him only with one purpose - canceling of a dispute. Here it is necessary to understand that all arrangements which will be concluded between the parties during correspondence do not influence a dispute and its outcome in any way. Therefore it is possible to draw a conclusion that in correspondence there is no sense. It is necessary to explain once to the seller for what objective reason the dispute is open, to provide proofs and to wait for the solution.
If the offer from the seller does not arrange, then the buyer presses "reject the offer". The dispute escalates and Ali joins the solution of a question.
Aggravation of a dispute
The buyer needs to understand that an aggravation stage – the last protective boundary. Prove to moderators the case, it is necessary to put the available proofs very competently and accurately. The main task of administration is to find out who violated terms of transaction.
If the administration makes the decision in favor of the buyer, then within 10 days to it all money returns.